Last updated: 01.01.2026
This Service Level Agreement outlines the service standards, responsibilities, and expectations relating to architectural design, drawing, and visualisation services provided by O Architecture (“the Company”).
This agreement applies to all Clients who commission services from the Company unless otherwise agreed in writing.
1. Scope of Services
O Architecture provides professional services including:
- architectural design drawings
- CAD drafting services
- development planning drawings
- building regulations drawings
- 3D architectural visualisations
- architectural rendering services
- architectural walkthrough animations
- property development visualisations
Services are provided in accordance with the project scope outlined in the Client quotation or proposal.
2. Service Objectives
The objective of this Service Level Agreement is to ensure that:
- services are delivered professionally and consistently
- communication with clients remains clear and efficient
- deliverables meet agreed quality standards
- project timelines are managed responsibly
3. Service Standards
O Architecture aims to deliver services according to the following standards:
Professional Quality
All deliverables will be produced using recognised industry-standard design and drafting tools.
Drawings and visualisations will be prepared to a professional standard suitable for design presentation, development planning, and project communication.
Accuracy
All drawings are produced using CAD and digital modelling systems to maintain accuracy and clarity.
However, final verification of measurements and construction details remains the responsibility of the Client and appointed consultants.
4. Communication and Response Times
O Architecture aims to maintain clear communication throughout the project.
Typical response times are:
- General enquiries – within 1–2 working days
- Project communication – within 1–3 working days
- Revision requests – acknowledged within 2 working days
Response times may vary during periods of high workload or where additional information is required.
5. Project Delivery Timeframes
Delivery timelines vary depending on project scope and complexity.
Typical delivery expectations are:
Concept drawings
approximately 5–10 working days
Planning drawings
approximately 10–15 working days
Detailed construction drawings
approximately 10–20 working days
3D architectural visualisations
approximately 5–10 working days
Architectural walkthrough animations
approximately 10–20 working days
Actual delivery timelines will be confirmed in the project quotation.
6. Revisions
Project quotations typically include a limited number of revisions.
Additional revisions or design changes requested by the Client beyond the agreed scope may incur additional fees.
All revision requests must be submitted clearly in writing to avoid misunderstandings.
7. Client Responsibilities
The Client agrees to:
- provide accurate project information and site data
- review deliverables promptly
- provide feedback within reasonable timeframes
- supply necessary documents and references required for the project
Delays in client responses may affect delivery timelines.
8. Availability of Services
Services are typically provided during standard business hours:
Monday to Friday
9:00am – 5:30pm (UK time)
Requests received outside these hours will be addressed on the next working day.
9. Data and File Management
Deliverables are typically provided in formats such as:
- CAD files (where agreed)
- image files for visualisations
- video files for animations
File formats and delivery methods will be agreed at the start of the project.
10. Service Limitations
The Company provides design, drawing, and visualisation services only.
Unless explicitly agreed in writing, the Company does not provide:
- construction supervision
- structural engineering
- building control approval
- contractor management
- legal advice
11. Service Interruptions
While every effort is made to maintain reliable services, O Architecture shall not be responsible for delays caused by:
- technical issues
- software failures
- internet disruptions
- delays in receiving project information
- external regulatory processes
12. Continuous Improvement
O Architecture is committed to continuously improving the quality and efficiency of its services.
Client feedback is welcomed and may be used to improve service delivery and internal processes.
13. Review of Agreement
This Service Level Agreement may be updated periodically to reflect improvements in services, processes, or legal requirements.